contact information.
Office Address
Malang, East Java, Indonesia
Phone / WhatsApp
Email Address
Connect Socially
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frequently asked questions (FAQ)
For bulk order inquiries, please contact our sales department at sales@nex-touch.com or call/whatsapp to +62811-3508-747. Our team will assist you with pricing, customization options, and timelines.
You can request samples by contacting our sales team through the website’s contact form. Sample charges may apply, which will be credited toward your order.
Yes, our synthetic rattan and rope are non-toxic, odorless, and safe for indoor use. They do not emit harmful chemicals and meet safety standards.
Yes, our products are designed to meet the demands of commercial environments such as hotels, restaurants, resorts, and lounges. They are highly durable and easy to maintain.
Synthetic rattan and rope are versatile materials used in a variety of applications, including:
- Outdoor and indoor furniture
- Marine and nautical settings
- Rope partitions and architectural features
- Garden and patio décor
- Handcrafted baskets and accessories
Yes, once your order is shipped, we will provide tracking details so you can monitor your shipment’s progress.
We offer a warranty on our synthetic rattan and rope products by up to 3 years. Alson covering manufacturing defects and material quality.
Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination.
Yes, all our products meet international safety and quality standards, including UV resistance, fire retardant, and durability tests.
Yes, we strive to reduce our environmental footprint by using recyclable materials and sustainable production processes. Our synthetic rattan and rope are 100% recyclable.
The production process time depends on the queue list. In low seasons it can be done in a matter of days. While in high-seasons it is usually 1 to 2 weeks.
The minimum order quantity is about 100 kg. / color. It varies depending on the product type and customization requirements. Please contact our sales team for specific details.
Yes, we provide bespoke solutions for bulk orders. Our team can work with you to create custom designs, colors, and patterns that fit your brand or project requirements.
Yes, all our products are UV-stabilized to prevent fading and deterioration from sun exposure.
Synthetic rope is low-maintenance. Simply clean it with mild soap and water. Avoid prolonged exposure to harsh chemicals or extreme heat to ensure longevity.
